Privacy Policy
Last updated: November 13, 2026
Framehouse is a website, gallery, booking and business tool for photographers and other creatives. It is built by Kane Ellwood and operated by Kane Ellwood Media ("we", "us"). This policy explains what personal information we handle and why. We follow Canada's privacy law (PIPEDA).
Two kinds of people use Framehouse
- Creatives (photographers, videographers and so on) who sign up for an account.
- Their clients, who use a creative's website, booking page, client portal or galleries.
For client information, the creative decides what to collect and how to use it. Framehouse stores and processes it for them so their business can run. If you're a client with a question about your information, contact the creative you worked with first. You can also contact us.
What we collect
- Account details from creatives: name, email, password (stored only in scrambled, hashed form), business details, prices, website content and settings.
- Information clients give through Framehouse: name, email, phone, event dates and times, locations, messages, questionnaire answers, contract signatures (typed name, date, time and IP address), and invoice and payment status.
- Photos and videos that creatives upload, and favourites clients choose in a gallery.
- Technical information: IP address, the pages you use, and cookies that keep you logged in or remember an unlocked gallery. We don't use advertising or tracking cookies.
How we use it
- To provide Framehouse: websites, galleries, bookings, contracts, invoices, questionnaires, finances and emails.
- To send emails the service needs (booking replies, reminders, password resets) and emails creatives set up for their clients.
- To keep Framehouse secure, prevent abuse, fix problems and improve features.
- To manage accounts, plans, free access periods and promo codes.
We don't sell personal information, and we don't use clients' photos or information for our own marketing.
Who we share it with
Only with service providers that help us run Framehouse, such as our hosting and storage provider, our email delivery provider and, when card payments are added, a payment processor. Some of these providers may store information outside Canada, where it may be subject to local laws. Websites may also load fonts from Google Fonts, which shares your IP address with Google. We'll share information if the law requires it.
How long we keep it
We keep information while an account is active. When a creative deletes their account, their website, clients, galleries and photos are deleted right away from the live service. Copies in backups are removed within 90 days.
How we protect it
Connections are encrypted (HTTPS), passwords are hashed, galleries can be password-protected, and each creative can only see their own studio's information. No system is perfectly secure, so please use a strong password.
Your choices and rights
You can ask to see, correct or delete your personal information. Creatives can edit their details in Framehouse and delete their account in Business settings. Clients can ask the creative they worked with, or contact us.
Children
Framehouse accounts are for adults. Creatives who photograph minors must have permission from a parent or guardian.
Changes
If we make important changes to this policy, we'll update the date at the top and let creatives know.
Contact
Kane Ellwood Media · kaneellwood.media@gmail.com